FAQs

Let our staff know right away, or call +5999 661 4608. We’ll resolve the issue quickly.

The machine has a 30-second grace period before locking. After that, the washing cycle will run until completion.

Open the door by pulling it towards you, place laundry, and select the desired program on the touchscreen display, press the play symbol to start the drying cycle.

Open the door by turning the knob, place laundry, select the desired program and softener on the touchscreen display, press the play symbol to start the wash cycle.

Tap on the kiosk screen and select “Guest” to indicate your washing or drying preference. OR scan the QR code if you are already a member. After selecting your preference. Complete your payment as instructed on the screen and take your clothes to the machine numbers indicated on the kiosk screen.

Our washers and dryers automatically turn on after you have selected and paid for your order on our Self-service kiosk screen.

No! Usage of your detergent is not allowed. Our machines automatically disburse the right amount of detergent and softener (if selected) to ensure Gewoon Fri’s results.

Yes, we offer machines for small (7kg) loads, and large (14kg) loads, the latter being perfect for comforters or rugs.